Privacy policy
Last updated: 1 July 2026
This Privacy Policy describes how Palak & Mehak ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from palakandmehak.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
Information We Collect Directly from You may include:
Basic contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us.
Information We Collect through Cookies. We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties. We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as companies that support our Site and Services (e.g., Shopify) and our payment processors.
How We Use Your Personal Information
Providing Products and Services. To process your payments, fulfil your orders, send notifications related to your account or purchases, manage your account, and arrange for shipping.
Marketing and Advertising. To send you marketing and promotional communications by email, text message, or post, and to show you relevant advertisements.
Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You. To provide customer support and improve our Services.
Cookies
We use cookies to power and improve our Site and Services (including to remember your actions and preferences) and to understand how the Services are used. For information about the cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Removing or blocking cookies may negatively impact your experience and cause some features to work incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including: with vendors and service providers who perform services on our behalf (e.g., IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping); with our business and marketing partners, including Shopify, to provide services and advertise to you; when you direct or consent to disclosure to third parties (e.g., to ship you products); with our affiliates; and in connection with a business transaction, to comply with legal obligations, to enforce our terms, or to protect our rights and those of our users.
Third-Party Websites and Links
Our Site may provide links to websites operated by third parties. We are not responsible for the privacy or security of such sites, and we encourage you to review their policies before providing any information.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete, or correct your personal information, to request a copy of it, to restrict or object to processing, and to withdraw consent. You may also opt out of marketing emails at any time using the unsubscribe link. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights and may need to verify your identity before responding.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Where required, we will rely on recognised transfer mechanisms to protect your information.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Palak & Mehak (P AND M DESIGN CO.) C-67, Shivaji Park, West Punjabi Bagh, New Delhi – 110026, India Email: info@palakandmehak.com · Phone: +91 98865 64444