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FAQs

ORDERS AND SHIPPING

1. WHAT ARE YOUR DELIVERY OPTIONS?
WE SHIP WORLDWIDE. DOMESTIC SHIPPING IS FREE AND FOR INTERNATIONAL ORDERS SHIPPING CHARGES MAY VARY WITH LOCATION AND ORDER VALUE.

2. IS THERE ANY QUALITY ASSURANCE FOR THE ITEMS ORDERED?
EACH PRODUCT MANUFACTURED AT PALAK AND MEHAK UNDERGOES QUALITY CHECKS AT EACH STAGE OF PRODUCTION, STARTING FROM THE SOURCING OF THE FABRIC, ALL THE WAY TO THE TWO FINAL INSPECTIONS BEFORE IT FINALLY REACHES YOU.
EACH PRODUCT IS MADE WITH UTMOST LOVE AND CARE. THE PRODUCT MAY APPEAR DIFFERENT FROM THE IMAGE AS THESE ARE HANDMADE PRODUCTS.

3. WHEN CAN I EXPECT MY ORDER?
USUALLY THE DOMESTIC ORDER WILL BE REACH YOU ANYTIME BETWEEN 3 - 4 WEEKS AND INTERNATIONAL ORDERS WILL BE DELIVERED ANYTIME BETWEEN 4 - 6 WEEKS DEPENDING ON YOUR LOCATION.


IN CASE OF URGENT ORDERS YOU CAN WHATS APP US AT +91 9886564444 AND WE SHALL TRY TO DO THE BEST FOR YOU. HOWEVER, THERE MIGHT BE DELAYS DUE TO EXTRANEOUS FACTORS.

4. HOW DO I TRACK MY ORDER?
ONCE THE ORDER IS DISPATCHED, YOU WILL RECEIVE COURIER TRACKING DETAILS . FOR ADDITIONAL INFORMATION YOU CAN YOU CAN WHATS APP US AT +91 9886564444 WITH YOUR ORDER NUMBER.  

Please note we do not pick up calls on the above no. And request you to be patient as we revert to your queries 



5.HOW DO I GET IN TOUCH WITH A REPRESENTATIVE AT PALAK AND MEHAK.
FOR ANY QUERIES YOU CAN REACH OUT TO US AT: INFO@PALAKANDMEHAK.COM , ALTERNATIVELY YOU CAN WHATSAPP ON +91-9886564444.

Please note we do not pick up calls on the above no. And request you to be patient as we revert to your queries 



6.WHAT HAPPENS IF THE PRODUCT I LIKE IS OUT OF STOCK?
IF YOU ARE INTERESTED IN BUYING A PRODUCT THAT IS OUT OF STOCK ON THE WEBSITE PLEASE MAIL US & WE WILL NOTIFY YOU ONCE THE PRODUCT IS AVAILABLE FOR REORDER.

7. ARE THE COLOURS OF PRODUCT SHOWN ON THE WEBSITE ACCURATE?
WE TRY TO ENSURE THAT OUR PRODUCTS ARE SHOT IN STANDARD LIGHT GIVING THE NEAREST COLOUR TO OUR PRODUCTS. HOWEVER, DUE TO THE HANDMADE NATURE OF THESE PRODUCTS THERE MAY BE MINOR VARIATIONS IN THE COLOUR OF THE FABRIC, DYES, PRINTS OR EMBROIDERIES OF THE PRODUCT IMAGE YOU SEE ON YOUR SCREEN AND THE ACTUAL PRODUCT.  

8. HOW DO I REGISTER?
 REGISTERING IS VERY EASY. WE WILL ONLY ASK YOU FOR THE INFORMATION WE NEED TO SPEED UP THE PURCHASE PROCESS.

9. DO I HAVE TO DISCLOSE MY E-MAIL ID AND PHONE NUMBER FOR REGISTRATION?
EMAIL ID AND MOBILE NUMBERS ARE MANDATORY FIELDS AS WE WILL SEND YOU REGULAR UPDATES ABOUT YOUR ORDERS OVER THE MAIL OR INFORM YOU OVER THE PHONE.
 
10. IS MY PERSONAL INFORMATION SECURE AT YOUR WEBSITE?
YES, ANY INFORMATION YOU SHARE IS SECURE ON OUR WEBSITE
 
11.CAN I EDIT MY PERSONAL INFORMATION?
LOG ON TO OUR WEBSITE AND CLICK ON ‘MY ACCOUNT’ TO CHANGE YOUR PERSONAL DETAILS OR SHIPPING ADDRESS.
 
12.HOW DO I RETURN/EXCHANGE A PRODUCT?
PLEASE READ POLICES TO UNDERSTAND THE EXCHANGE PROCESS

13.HOW CAN I MAKE PAYMENTS AT PALAK AND MEHAK?
PAYMENTS – YOU MAY OPT FOR A PAYMENT METHOD FROM UNDER THE FOLLOWING HEADS:
PAYING WITH A CREDIT CARD OR DEBIT CARD
NET BANKING
E-WALLETS