Return & Exchange Policy
The shipping charges for all shipping within India is free and are completely borne by us. In case if international shipping, the shipping charges will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched.
TAXES & DUTIES
The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Any product bought from palakandmehak.com can be exchanged from the online store only, within 7 days of receiving the product. Provided it is unused and still has the label and tag in its original state.
- We offer exchanges for incorrect sizes only
- No exchange is provided for SALE items.
- Please do note, that exchange is allowed once per order
- We do not provide any refund as every order is handcrafted by a hard working tailor for you.
Please contact customer care by emailing on firstname.lastname@example.org or whatsapp on +91 9886564444. Please provide your order number, on receipt of such communication, our customer care team will get back to you.
- Pack your return securely, in the original packaging if possible.
- Please mention your name, address, number, email and order id on the parcel along with the size needed.
- Courier the parcel back to us at the following address.
52, third floor
North Avenue Road
Punjabi Bagh West
New Delhi 110026